Tag Archives: deb erney

PRESONUS AR12 PROBLEMS

I purchased the FIRST PRESONUS AR12 on 3-21-17 and I’m sending back the second one today, 4-25-17 because of manufacturer defects/problems with the PreSonus AR12.

I did a few video reviews on the PreSonus AR12 showing effect and setup. And two more video’s showing the problems I’ve encountered with both PreSonus AR12 units I’ve tested in the last 3 weeks.
Not a good first impression on quality and durability.

This journey began with a search for a mixer (for live) and something (easy to configure/use) for recording 2-4 individual tracks to Logic Pro X in the $500 range.  I was hoping to get something that would replace my Zoom R16, Apogee Duet 2 (a nightmare) and Behringer Xenyx 1622FX.  Maybe too much to ask in the $500 price range???  After paying so much for the Apogee Duet 2, recommended by Sweetwater and having such a bad experience with it, I’m not convinced I have to sell a body part to have a decent setup.

I was looking at the Behringer UFX1204, Allen & Heath Zedi 10fx, Allen & Heath Zed 10fx and the new PreSonus AR12 as all of these are hybrid, mixer, USB recorders.

I emailed my Sweetwater rep asking which one he preferred and if he recommended anything else with my requirements. Several days later I received a 2 line reply saying the “PreSonus AR12 is a very solid pick”.

My experience with Sweetwater is that they tend to be a bit snobbish if your not spending $1,000 or more. But, Sweetwater has a 2 year coverage (at no additional cost) which swayed my purchasing from them.  Though after inquiring about the details, the repairs are made by Sweetwater and if they can’t fix it you have to go through the manufacturer.  In the future that will not be a deciding factor on my purchase.

I received the first PreSonus AR12 a few days later and yes, it was pretty amazing. The sound was crystal clear, the USB interface was clean. A bit disappointing that the SD recording was only 1 stereo track (not 2 mono tracks, one track that they claim to be stereo) which was a minor drawback though not enough to send it back.

Immediately I setup to do a few video reviews/recordings with my new PreSonus AR12. My first video explored the effects available on the AR12, taking the user through each one, showing how to accessed them and how they sounded on the SD recording. The effect volume knobs were not very responsive. I could only hear the effects change at the 10 to 3 o’clock settings. Nothing before and no change after. Oh, well. Another minor setback.

I had been recording several hours within the span of several days before noticing a popping/crackling sound which I chalked up to my bargain cables. I realized the time had come to upgrade to pay the price and upgrade to the Mogami and Fender cables. Very disappointed I found that the popping/cracking was still there only clearer and more pronounced with the newer/upgraded cables.

It was time to call my, ever so helpful, Sweetwater rep, who transferred my call to Tech help, who transferred my call back to my rep after I demenaded a replacement unit which arrived 7 days later.

I video recorded the opening and the testing of the unit. Using each plugin with both XLR and TS cables, checking for volume, unwanted sound, hiss, hum. I checked all sliders and knobs to make sure they were sound free. Happy that I had a reliable, working, soundless, error free unit I went on to record a few music video’s. After a few days and several hours later a popping sound became very noticeable when using the SD recording or playback. I tried several different SD cards making sure they were properly formatted for the PreSonus AR12 and everyone of the SD cards had a loud popping on record and playback.

Sweetwater was pretty quick in deciding the unit was defective after verifying that I had forced a firm-ware update and used different SD cards that were properly formatted. Once again I was transferred to my Sweetwater rep. who wasn’t able to take my call.

My rep suggested that under $899 these units are not professional quality and recommended another hybrid mixer the QSC TouchMix. Which I think I’ll bypass for now. His suggestions have worked out so, well so, far.

As of today the first PreSonus AR12 has been returned and received by Sweetwater. A return RMA has been issued for the second PreSonus AR12 and I’m trying to decide whether I want to take a chance with another hybred mixer or stick with my trustworthy Behringer brands and get a separate audio interface?


ZOOM H6 overdub work around

Here is the email from Zoom with instructions for the Zoom H6 overdub using the on board mic/capsules.  I didn’t have much luck with this solution working,   going to try recording 2 stereo tracks at a time, one blank and one with the H6 on board mic/capsule along with the L/R recording, then go back and switch the file names and rebuild.  It would seem that the Zoom H6 is looking for files with similar structure and time length making Step #3 the problem here.  I’ll have to try it and see.
Sent another email to Zoom to see if the Zoom H5 has the same limitations. I was told, by Zoom, that the capsules are hardwired into the unit, preventing the overdub using them but, some online users are claiming that the Zoom H5 doesn’t have the same overdub limitations.

Customer Support response from Zoom:
You should be able to add .mp3 and .wav files to your H6. You will need to make a new recording that is set up the way you need it to be. This will depend on what you are importing.
For example if you want to add a stereo file to Tracks 1/2 you will need to arm them and create a temporary recording. Make sure you use the same format as the file you wish to add.
1.       Choose your audio format in the H6 menu.
2.       Arm the tracks that you wish to add your audio files to.
3.       Make a temporary recording. It doesn’t have to be long.
4.       Connect the H6 to your computer and select SD Card Reader in the menu.
5.       Select The Folder and Project you are working on. You should see the temporary audio file that you created along with a data file. Remember the exact name of the audio file.
6.       Delete the temporary audio file that you created.
7.       Add the audio file that you want in your project.
8.       Rename this file. Make sure you give it the same name as the audio file that you deleted.
9.       Press menu to exit SD Card Reader Mode.
10.   In the Project Menu select Rebuild and Yes to confirm.
11.   Return the main screen and press play.
12.   You should now be able to hear the file you added in your Project.

Make sure you do this in the correct order and that your audio format and tracks match each other or this will not work. Feel free to contact us with any questions.